To check the status of your order please log in to your account. You can find the status summary for all recent and past orders on the account page.
If you need any assistance, please reach out to us on Instagram @thecasemrkt or by emailing us at support@the-casemarket.com

Returns must be requested within 14 days of your delivery date.

Please note that a $4.15 return shipping fee will be deducted from all refunds.

Check out our Returns and Exchanges page for more information on how to start a return.

*NOTE: INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR RETURN

If you received the wrong item please reach out to us on Instagram @thecasemrkt or email us at support@the-casemarket.com with your order number and a picture of the case you received.

We aim to fulfill your order as quickly as possible. We can’t guarantee that we will be able to cancel your order once it has been processed.
Please email us as soon as possible on Instagram @thecasemrkt or email us at support@the-casemarket.com with the subject line: CANCEL ORDER and your order number and we will do our best to help.

We apologize that you received a damaged item. Please send a photo of the damaged product to us on Instagram @thecasemrkt or by emailing us at support@the-casemarket.com with your order number and we would be happy to help you with a resolution.

Absolutely! We offer worldwide shipping to almost every country. International shipping options are available on the checkout page.

Based on which country you are in, the duty or customs fee will differ and unfortunately, we have no way of knowing the amount which they may charge you. As mentioned, we cannot determine or cover them.
Please note that customs payments are non-refundable and under the customer's responsibility. International orders that are refused due to customs and delivered back to us are subjected to a 50% restocking fee.

Domestic shipping can take up to 7 business days. Please note, we do not ship on the weekend and U.S holidays. As soon as your order ships you will receive the tracking number by email. Slight transit delays may occur due to weekends, holidays and weather conditions.

We would be more than happy to update your address as long as your order has not been shipped. Please reach out to US ON INSTAGRAM @THECASEMRKT OR BY EMAILING US AT SUPPORT@THE-CASEMARKET.COM as quickly as possible so we can do our best to help you.

If your order has been shipped, you will need to contact your shipping courier for more information on how to proceed.

You can learn all about our products on their individual product pages. If you have any questions or thoughts, please let us know by reaching out to us on Instagram @thecasemrkt or emailing us at support@the-casemarket.com

We usually try to restock every month, but not all cases restock monthly.

To find out when a specific case restocks, reach out to us on INSTAGRAM @THECASEMRKT OR EMAILING US AT SUPPORT@THE-CASEMARKET.COM

Our cases are protective, as well as light, slim and comfortable.