For more FAQ's, visit our dedicated FAQ page or feel free to reach out to us on Instagram @thecasemrkt.

What are your shipping details?

All orders are shipped through USPS First Class. Orders made before 11:00 AM PST will be shipped the same business day, and all orders made after will be shipped the following business day.

Can I make a change to my order?

If you just ordered your item and want to make a change to your order, email or DM us on Instagram with your order number and what change you would like to make to your order. If your order has already been shipped, we wouldn't be able to make any changes to it, and the only way to change your order would be to start an exchange by contacting us. 

What is your return policy?

We offer a 14-day return policy on all items. To be eligible for a return, the item must be in the same condition that you received it, unused, and in its original packaging. To start a return, please visit the Returns & Exchanges page. Feel free to DM us in Instagram @thecasemrkt or email us for further assistance.